Frequently Asked Questions
Everything you need to know about your Candy Jewelers experience.
What materials are used in Candy Jewelers pieces?
We use high-quality materials including 14k and 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure your jewelry remains vibrant and durable for daily wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your jewelry?
Yes, every purchase comes with a 6-month limited warranty that covers manufacturing defects. This does not include normal wear and tear, accidental breakage, or tarnishing due to improper care.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, we recommend removing jewelry before swimming, showering, or applying lotions. Store your pieces in the provided Candy Jewelers pouch when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.